When I was trying to move my phone number to a new iPhone Air, I could not get a six-digit activation code from Softbank. I was stuck in a loop which my AI, and two staff members couldn't sort out.

Finally, someone at the Softbank store in Ginza figured out what was happening. I had Private Relay turned on, which was blocking the code from arriving via text.

We turned it off, the code came, got my phone number transferred, and I turned Private Relay back on.

Search for "Relay" in Settings and you'll see the spot right away.